COVID-19 Extenuating circumstances

In the event that the client could not make their intention to travel feasible for the following reasons: quarantine in their area of ​​residence, imposition of home confinement by the government authorities of the client’s country of residence, illness by Covid-19 of one of the persons included in the number of occupants in the reservation and / or a demonstrable close relative, closure of the country’s borders or perimeter closure that prevents travel to the airport / port / point of departure, cancellation of the flight and the impossibility of acquiring a new one due to the temporary closure of most airlines, in all cases, the client (s) should contact Island Homes Mallorca as soon as possible to communicate their situation and / or reasons why they cannot travel so Island Homes can make a personalized follow up for each case and proceed to cancel, postpone or keep the reservation confirmed after having checked all evidence (medical reports, official government statements, airline communication etc), which will be mandatory to show at the moment of requesting any sort of refund.


Special cancellation conditions applicable from January 1, 2022 to December 31, 2022.